Please note that some individual properties have bespoke terms and conditions. Please refer to the properties page or contact us for details.
Unique Home Stays Terms of Business
In these conditions 'The Agent' is Unique Home Stays or UHS and the term 'The Client' is the person who has made arrangements with the Agent as the principle contact or party leader and is named on our booking form and confirmation . Unique Home Stays act as an Agent for the Owners of the property (hereafter referred to as ‘the Owners’ or ‘the Owner’). The booking arrangements are handled by Unique Home Stays, on behalf of the Owners, and the contractual relationship is directly between the Owners of the property and the Client.
Making a Reservation
Unique Home Stays will provisionally hold your chosen property for forty eight hours. At the point of making a provisional booking, you will receive a copy of our booking form and T&C’s. If you wish to confirm your booking, the Client/Party Leader must read, complete and sign the forms and return to our office within seven days of making your payment to confirm your booking (see Confirming a Booking section below). The Client who signs the Booking Form and Terms and Conditions signs on behalf of all members of the party and binds them jointly and severally to these booking terms.
Please note: If we do not receive payment within 48 hours, your provisional booking will automatically be cancelled and your chosen dates will be released.The Price of your Holiday
All prices that are quoted at point of enquiry are valid for seven days only, after this time, where we have not received your deposit, any prices quoted can be subject to change. This agreement is governed by English law with English Courts having exclusive jurisdiction. All payments to be made in £ Sterling unless otherwise agreed. Unique Home Stays reserves the right to amend prices quoted on the website due to errors and omissions, but the Client will be notified of such changes as soon as possible.
Confirming a Booking
At the time of receiving your request to proceed with your booking you, the Client, will be asked to pay an initial deposit payment of either 30% of the total amount of the holiday (unless it is less than 12 weeks prior to arrival in which instance we would require the full payment at this stage) We require this payment to be made either by debit or credit card (Please note, there is a 2.5% charge for all credit card transactions and a 3.35% charge on American Express cards, there is no charge for debit card payments.)Please note, that once a payment has been made, this confirms your acceptance of our Terms and Conditions. Upon receipt of your payment we will secure your chosen property and requested dates and you will be sent a receipt to confirm funds received. This will be the only receipt issued unless you request a change in the holiday booked, any amendments will incur a £75 administration fee.
Please note: The booking is not confirmed until we have received a completed and signed Booking Form and T&Cs. Entry to the property will be denied if we are not in receipt of your signed Booking Form and T&Cs..Payment of Balance
The balance of your holiday is due in cleared funds 12 weeks prior to your arrival date. Reminders to advise of funds due are not sent unless specifically requested in writing by the Client, it is the responsibility of the Client to ensure payment is received by Unique Home Stays within the time scales set. UHS requires that the balance is paid in full, ideally by the lead client, using one payment method only. If you would like to pay by cheque or back transfer*, do allow sufficient time to ensure that the funds will be cleared by your balance due date. If this payment is not received by the due date, you authorise us to debit any card details that we hold for you with the applicable charge. If funds are not available when requested, the booking will be treated as a cancellation, the dates will be released and any reinstatement would be treated as a new booking where the full amount would be due. Unique Home Stays will not be held accountable for any charges incurred on any transactions processed from the card number held on file. Upon receipt of the final balance payment the directions will be sent to you.
*Bank Transfer details
Account name: Mrs SA Stanley T/A Unique Home Stays
Account branch: HSBC, 9, Bank Street, Newquay, Cornwall, TR7 1EG
Account number: 53663353
Branch sort code: 40 34 30
IBAN: GB28MIDL40343053663353
Swift: MIDLGB2166V
Please note: Any transfer fees must be paid by the lead Client and the Client name and property name must be included on the payment details, where possible.
Cautionary Deposit (where applicable)
A cautionary deposit is required in cleared funds, a minimum of one week prior to your arrival date. If you choose to pay by cheque or bank transfer, please allow applicable clearance time to ensure that the funds are cleared by the due date. Reminders to advise of funds due are not sent unless specifically requested in writing by the Client, it is the responsibility of the Client to ensure payment is received by Unique Home Stays within the time scales set. The amount of the cautionary deposit will be advised at the time of booking as per the booking confirmation email. UHS requires that the cautionary deposit is paid in full, ideally by the lead client, using one payment method only. Your cautionary deposit will be refunded via the method with which you paid, if you are paying by bank transfer, please provide us with your bank details to refund accordingly. If you have not contacted us with payment of your cautionary deposit by the due date, you authorise us to debit any card details that we hold for you with the applicable charge (credit cards will be subject to charges a listed above)Unique Home Stays will not be held accountable for any charges incurred on any transactions processed from the card number held on file.
Please note: If you paid your cautionary deposit with a credit card, any charges levied on the card will not be refunded. The Cautionary Deposit is mandatory and entry to the property will be denied if we are not in receipt of the cautionary deposit in cleared funds by the due date.
Refund of the Cautionary Deposit The cautionary deposit will be refunded within 14 days of your departure from the property less any costs incurred. Where you have paid the damage deposit by bank transfer we are able to refund the deposit back into your account, but only upon receipt of your bank details, please complete the section below. A charge will apply where we are requested to credit an International bank account. In the absence of your bank details we will refund your deposit by cheque. The Client is legally bound to reimburse Unique Home Stays for replacement, repair or extra cleaning costs on demand. Cautionary deposits are to cover any damage to the property and any contents, extra cleaning costs if the property is left in an unreasonable state, loss or non return of keys, excessive or long distance telephone charges. If we are not able to contact you to advise of any damages that may have occurred during your stay that require Unique Home Stays to make a deduction from your deposit, we cannot guarantee the balance of these funds will be refunded within the 14 day time period. Unique Home Stays will not be held accountable for any bank charges etc you may incur resulting from the late return of the deposit.In the event of damages caused by you, the Client, and your party during your stay costing in excess of the cautionary deposit payment you will be notified in writing of the amount owing. If we do not receive the funds within 30 days of your departure, we reserve the right to debit any credit/debit card details that we hold on file for you for the outstanding amount.
Account Name:......................................................
Account Number:.......................................................
Account Sort Code:....................................................
Please note: If we are awaiting a quote from the Owner for repair/replacement of items, an extension of this 14 day timescale may be necessary. Please ensure we have all relevant contact details to enable us to contact you when refunding your damage deposit.
Booking Amendments
If you, the Client, decide to alter any details after your booking has been confirmed by us, providing that we are informed no later than three months prior to arrival, these will be treated as changes and a £75 administration fee will be charged. However, any change requested within 12 weeks will be treated as a cancellation and could be subject to the charges outlined below. By signing these T&Cs you are agreeing not to sell or transfer the booking to another party without UHS consent.
If you Cancel your Booking
If you, the Client, wish to cancel your booking you must do so by sending written confirmation. The written cancellation must be signed by the party leader. The cancellation takes effect from the day that the written confirmation is received. In the event of a cancellation and to compensate for the expense of processing your booking and for any loss that may result from being unable to re-sell the holiday, our cancellation fees are as follows.
Where cancellation notice is given after the deposit has been paid and up to three months prior to the booking start date: 30% of the total holiday cost
Where cancellation notice is given within 12 weeks of the booking start date: 100% of the total holiday cost
Privacy Policy
Clients: Please be advised that UHS will share the Client name, additional guest names and Client contact number with the property Owner upon receipt of the complete booking form, as this forms part of the booking process.
Owners: UHS operates within the guidelines set out by the UK Data Protection Act (1998). In order to protect the privacy of our Owners, the name of the property will not be disclosed until after a deposit has been received and a contract has been signed by the Client to guarantee UHS that details will not be reproduced or passed onto a third party.
Care of the Property
The Client shall take all reasonable and proper care of the property, inside the house and in the garden, and any furniture, pictures, fittings and effects in or around the property and leave them in the same state of repair and condition at the end of the rental period as found at the beginning. Failure to meet this standard may result in an additional cleaning charge and deductions will be made from the cautionary deposit. If the Owner is dissatisfied with the condition of their property upon the Client’s departure, they may refuse to take a booking from the Client again. If a Client is excluded from any UHS property for any reason, UHS have the right to refuse the Client from booking future UHS properties. The Client agrees to respect their surroundings and not disturb any neighbouring properties, as well as adhering to any specific property restrictions in terms of noise restrictions that are in place at the property.
Please note: Do ensure that you take all your belongings with you when you depart the property, as Unique Home Stays reserve the right to deduct any charges incurred in returning your property from your damage deposit and/or debit/credit card held on file.Inventory
When an inventory has been provided for the rental property, any discrepancies are to be reported to UHS on arrival, otherwise the inventory will be deemed to be correct.
Eligibility
As the properties we market are private homes, each Owner has their own restrictions in place in terms of the type of group they will accept in their property. Please refer to the restrictions section of the UHS webpage for the property that is of interest to you to find out the restrictions that apply. With this in mind, you will be asked the occasion for your stay at point of booking; please note that if it transpires the occasion is not as detailed, we reserve the right to retain your cautionary deposit which will be used to compensate the property Owner accordingly.
Pets
Pets are only permitted at pet friendly properties with prior consent of UHS and the property Owners. At properties where pets are permitted, they are to be kept under control at all times and the Client will be charged for any damage caused. Some properties request an additional cleaning fee as standard; this will be stated at point of booking. Pets are not permitted in the bedroom or on the furniture and neither UHS or the Owner can accept responsibility for their safety. Pets must not be left unsupervised at the property at any time. All pet faeces must be disposed of in a clean and sanitary manner.
Child-friendly properties
At child-friendly properties in which the Owner provides a high chair, cot and stair gate or other facilities for your use during your stay, these are to be used at your discretion and neither the Owner, or UHS, will hold themselves responsible for any personal damages that occur as a result of usage. Please note that we would advise a cot may only be occupied by a child aged 24 months or less.
Party Size
At no time must any more persons occupy a property than stated on the booking form, except with prior written agreement. The Owners or UHS reserve the right to refuse admittance if this condition is not observed. If you, the Client, alter your booking without prior request and if additional Clients are given unauthorised access to the property, the additional costs incurred will be deducted from your cautionary deposit.
Smoking
Please note, that all UHS properties are non-smoking. Failure to adhere to this can result in a loss of your cautionary deposit.
Arrival and Departure Times
It is key that you adhere to the standard arrival and departure times for the property as listed. Any changes to these standard times are to be arranged pre-arrival with the property owners
Complaints Procedure
Property/Maintenance Issues: In the unlikely event that a maintenance issue arises during your stay, we would advise that in the first instance you contact the property management team for the property. If the situation remains unresolved, do contact UHS who will endeavour to rectify the situation for you. Complaints: If you have a problem/complaint with the property during your holiday, it is a condition of this contract that you communicate any problem to Unique Home Stays immediately. If you fail to do this, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. We will endeavour to rectify any problems during your stay. If this has not been possible and you feel that your complaint stands on the return from the property, we would request that you follow this verbal complaint by writing to Unique Home Stays within 7 days of your departure from the property.
Insurance requirements
Holiday and Travel Insurance, including cancellation cover, is essential for your own protection and we advise you, the Client, to be suitably insured with an insurance company of your own choice. Although optional, Unique Home Stays strongly recommends that Travel Insurance is taken out prior to your holiday and Unique Home Stays will not accept any responsibility of any eventualities that may occur during your stay at your chosen property. (Please make certain that your insurance cover includes loss of initial payments and cancellation)
Booking Through Unique Home Stays
Your Holiday Reservation
When you, the Client, have made a payment and returned your paperwork as requested, your holiday is now classed as confirmed. That confirmation acts as our acceptance of the booking under these Terms of Business. Subsequently we will send you, the Client, a Confirmation email verifying the details of the holiday that you have booked. This is the only confirmation that you will receive, unless you, the Client, decide to alter any details of the holiday booked (charges will apply), when an updated invoice will be issued.
Your Price Guarantee
We guarantee that the price of your holiday will not be subject to any surcharges once you have paid a deposit, unless you amend your booking once the confirmation has been issued. All prices are based on Pounds Sterling. In the event of consumer levies or VAT being introduced on Unique Home Stays holidays, this will not be subject to our surcharge guarantee.
If we Change your Holiday
On occasions it may be necessary to amend the arrangements you, the Client, have selected and we reserve the right to do so. Where such changes are considered to be a significant alteration of an essential item of your contract, we undertake to advise you as soon as is reasonably possible. Where a major change occurs (such as a change of destination or alternative property), and provided it does not arise from circumstances amounting to Force Majeure (see below), you will have the choice of either accepting the alternative arrangements or, once instructions have been received in writing from you, you will receive a refund of all monies paid.
Force Majeure Compensation payments do not apply where performance of our contract with you is prevented by risk of war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems of transport, closure or congestion of airports or ports, cancellations or changes of schedule by scheduled airlines and any events beyond our control.
If we Cancel your Holiday
Although it is unlikely, we reserve the right to cancel your holiday, if for reasons beyond our control the property is no longer available. In this event we will inform you, the Client, as soon as possible and you will be offered the choice of an alternative holiday of at least comparable standard, if available, or a refund of all monies paid, provided it does not arise from reasons of Force Majeure, as set out above. If the alternative is less expensive than the original property booked you will receive a refund for the difference, if it is more expensive, you will be asked to pay the difference. We will not be liable for any further obligations or claims by the Client.
Property Standards
The properties that we market have been carefully inspected by UHS, but the company cannot accept any liability for any misrepresentation by the Owner or any change made by the Owner since our inspection. Changes may occur during the period between the preparation of the description and your holiday; therefore we reserve the right to change any of the facilities or services advertised. We do not accept responsibility for modifications made by the Owner without our knowledge; for breakdown in water supply, gas or electricity; for infestation, or the breakdown of swimming pool filtration systems, although we will endeavour to arrange for these problems to be solved. As we cannot anticipate the standards required for each individual Client we therefore cannot accept liability for disappointment.
Liability
Unique Home Stays (for itself, its employees and agents) and the Owner shall not, except if caused by our negligence or breach of these Booking Conditions, be under any liability to the Client or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract. Neither can UHS or the Owner be responsible for any accident, loss or damage of a hiring party to their property, vehicle or personal effects, however caused.
Passports and Visas
It is the customer's responsibility to ensure that all travel documentation is valid as airlines will not permit passengers to travel who do not have the correct documentation and who cannot comply with all regulation Health requirements: There are currently no vaccinations required for entry into the UK.
Breach of Contract
If any of the above conditions are breached by the Client or any member of their party, the Owners or UHS reserve the right to re-enter the property and request that the party leave the property.
Health requirements: There are currently no vaccinations required for entry into the UK
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Unique Home Stays, Lantern Cottage, Trebudannon, Newquay, Cornwall, TR8 4LP